Swell AI Help Centre

How can we help?

Start with the business task you are trying to complete. Each guide explains the steps, what happens next and what to do when the real-world process is slightly different.

Getting started

New to Swell AI?

Learn how Swell fits together, what to do first, and how to manage AI use over time. Start with the register and use the other features when you need them.

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Getting started

How Swell AI works

Start with an AI register and learn how Swell connects assessments, risks, controls, approvals, changes and reviews.

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01 · Start here

Getting around Swell

Find the work that needs your attention and move from portfolio summaries to the records behind them.

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02 · AI Uses

Register and manage AI uses

Record how AI is used in your organisation and keep that information accurate as the use changes.

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03 · Assessments

Assess an AI use

Examine an AI use in detail and identify the risks, controls and specialist input it needs.

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04 · Specialist reviews

Complete a specialist review

Provide expert input on a specific part of an assessment and request clarification when information is missing.

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05 · Risks

Manage AI risks

Assess material AI risks, assign ownership, plan treatment and decide whether remaining risk can be accepted.

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06 · Controls & approvals

Controls, approvals and conditions

Complete safeguards and evidence, prepare the decision, and record approval with any conditions.

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07 · Monitoring & incidents

Monitor AI uses, changes and incidents

Keep governance information current when an AI use changes or an incident occurs.

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08 · Strategy & Roadmap

Strategy and Roadmap

Connect AI work to organisational priorities and see when initiatives are planned.

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09 · Reports

Reports and board packs

Prepare a management or board report, check it, and preserve an auditable point-in-time snapshot.

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10 · Administration

Administration and access

Manage organisation details and access without confusing administration with governance authority.

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11 · Account & support

Account, help and support

Maintain your profile, end your session safely and get help when you cannot complete a task.

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